Return & Refund Policy

At 7AR, we are committed to ensuring your complete satisfaction with every purchase.
If, for any reason, you are not entirely happy with your order, you may return your item(s) within 14 days of delivery for a refund, subject to the conditions outlined below.

1. Eligibility for Returns

To qualify for a return:

  • Items must be in their original, unused condition.

  • All labels, tags, and protective packaging must remain intact.

  • Products must be returned with their original packaging and accessories (if applicable).

  • Items showing signs of wear, alteration, or damage not caused during shipping are not eligible for return.

  • Custom, personalized, or final sale items (including gift cards) cannot be returned or refunded.

2. How to Initiate a Return

To request a return authorization:

  • Contact our customer service team at info@7ar.store within 14 days of receiving your order.

  • Include your order number, full name, and reason for return.

  • Once your request is approved, we will send you detailed return instructions and a return shipping label (if applicable).

3. Packaging & Shipping

When preparing your return:

  • Place the product and all original materials securely in the package.

  • Ensure proper protection to avoid damage during transit.

  • Use the provided return label or a reliable courier service with tracking.

Please note:
Return shipping costs are the responsibility of the customer, unless the item was defective, damaged, or incorrect upon arrival.

4. Refunds & Processing

  • Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

  • Approved refunds will be issued to your original payment method.

  • Please allow up to 7 business days for the refund to appear on your account (processing time may vary depending on your bank or payment provider).

5. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at info@7ar.store within 48 hours of delivery.
We will arrange a replacement or full refund at no additional cost to you.

6. Exchanges

At this time, we do not offer direct exchanges.
If you wish to exchange an item, please return it for a refund and place a new order.

Thank you for shopping with 7AR — where comfort and quality drive your journey.